Notary Public Manchester

notary public Manchester

The Notaries Society Approved Complaints Procedure

  1. My Notarial Practice is regulated by the Faculty Office of the Archbishop of Canterbury at Faculty Office, 1 The Sanctuary, Westminster, London SW1 3JT. Tel: 0207 222 5381. Email: faculty.office@1thesanctuary.com. Website: www.facultyoffice.org.uk

  2. If you are dissatisfied about the service you have received please do not hesitate to contact me.

  3. If I am unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

  4. In that case please write (but do not enclose any original documents) with full details of your complaint to:-

    The Secretary of The Notaries Society,
    PO Box 1023, Ipswich IP1 9XB,
    Email: secretary@thenotariessociety.org.uk

    If you have any difficulty in making a complaint in writing, please do not hesitate to call me/ the Notaries Society/the Faculty Office for assistance.

  5. Finally, if you have your complaint considered under the Notaries Society approved Complaints Procedure, you may, at the end of that procedure or after a period of eight weeks from the date you first notified them that you were dissatisfied, make your complaint direct to the Legal Ombudsman if you are not happy with the result: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ. Tel 0300 555 0333. Email: enquiries@legalombudsman.org.uk Website: www.legalombudsman.org.uk

  6. If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

DATA PROTECTION NOTICE

As Secretary of the Notaries Society I will use any of the information that you give to me to investigate your complaint. I will not use such information for an unconnected purpose without your permission. I will have to reveal your information to the President and Vice-President of the Notaries Society who will be adjudicating on your complaint, and in addition to the Notary about whom you have complained.

I may also have to reveal such information to :-
1. The Faculty Office of the Archbishop of Canterbury who is the Regulator for Notaries; and any other Approved Regulator under the Legal Services Act who in my opinion may have an interest in your complaint; and
2. Law enforcement authorities generally.
To help me maintain a record of the professional details of Notaries I will have to keep any information supplied to me after your complaint has been dealt with by the President and Vice-President under the Approved Complaints Procedure.
By submitting your personal date and accepting this procedure you have consented to me processing that information under the Data Protection Act 2018.
You can exercise your rights as a data subject in accordance with the Data Protection Act 2018. Please see our Privacy Notice at https://www.thenotariessociety.org.uk/pages/privacy-notice